Frequently asked questions

Are you curious about something? Do you have some kind of problem with our products?

Please feel free to contact us, our customer service center is working for you 24/7.


We offer cash on delivery service, so you can pay your order once received

Orders will be delivered within 2 working days

Placing an order is quiet easy with us. You can either register before surfing the website or after choosing the required items. To register you can click on register button and fill in the required fields and then proceed to check items available for purchasing. 1. Click on LALUNA SHOP; the second icon on the right top of the page 2. Chose which category you are looking for; (ex. Nail Polish, Make-up or lashes) 3. Chose which brand you are looking for within the category you chose from step 2; (ex. Nailstation, Orly, Provoc, etc...) 4. Chose the required item 5. Select the quantity you need then add to cart 6. Click on show in cart 7. Update basket in case you need to modify the quantities and update basket again 8. Click on Make Order and your order will be sent to Laluna.

If you are a registered customer you go through the following: 1. Log in to your account 2. Click on LALUNA SHOP; the second icon on the right top of the page 3. Chose which category you are looking for; (ex. Nail Polish, Make-up or lashes) 4. Chose which brand you are looking for within the category you chose from step 3; (ex. Nailstation, Orly, Provoc, etc...) 5. Chose the required item 6. Select the quantity you need then add to cart 7. Click on show in cart 8. Update basket in case you need to modify the quantities and update basket again 9. Click on Make Order and your order will be sent to Laluna